FREQUENTLY ASKED QUESTIONS

Enforma’s mission is connection - to connect the people that need wellness to those that provide it. We value educating and providing resources to our community so that people that are seeking wellness have the resources to find it. We value the experiences that are embodied through healing and wellness.  

Enforma believes that practitioners need easy to use business tools giving them more time to focus on their gifts and enhancing their clients experiences and life. We are dedicated to fostering a supportive environment for our community members, and creating a place for business growth and development. 

Enforma is a booking app for wellness activities , available in both the App Store and Google Play store. We are dedicated to introducing our Enforma Community to the amazing benefits of the rich world of wellness activities.

Launched in 2021 by Errin Leach and Alicia Falango. Enforma gives people the tools to find and book an assortment of different wellness activities. Through our user-friendly website and app, we aim to create a welcoming and inclusive community that encourages individuals to explore and adopt healthier lifestyles. We cover all modalities, making sure that there is something for everyone.  

While Enforma started as a website and evolved into an app, we are also expanding offline in various ways to bring wellness into people’s busy lives. This includes bespoke wellness planning and retreats and be on the lookout for wellness facilities in the future. 

As we continue to evolve and adapt to the changing landscape of wellness, we remain committed to our mission to be a trusted source of guidance and support, dedicated to giving people the tools to incorporate wellness into their lives. 

enforma - who we are

LEARN MORE ABOUT ENFORMA

Enforma released worldwide updates to its Terms of Service and Privacy Policy in 2024, which we encourage you to review in full. These updates are designed to provide more details and make them easier to read. Your continued use of our Services confirms your agreement to these updated terms.

We prioritize user privacy and data security, emphasizing transparency and ethical practices in all our operations. Our commitment to maintaining the confidentiality of each user's personal information enables them to explore and engage with Wellness World with peace of mind.




Please be advised that we have received reports of fraudulent emails, which appear to come from Enforma Sayulita or Enforma Mexico, but are actually generated by malicious actors seeking to gather personal information.
 
These phishing scams are requesting individuals to click on an attachment that is fraudulently disguised as an invoice and/or asking to call a fake phone number.

All communications from Enforma will have addresses that end in @enformamexico.com or @enformasayulita.com

2024 Enforma Terms of Service and Privacy Policy Updates

a warning about phishing scams

what locations do you serve?

Sayulita and San Miguel de Allende, with more areas coming soon!! Be on the lookout for Tulum, Baja, and Puerto Escondido!!

billing & subscriptions

billing & subscriptions

billing & payment

billing & payment

How to Purchase a Yearly Subscription


How to Purchase a Monthly Subscription


Accepted Payment Methods

subscriptions & Free trials

SUBSCRIPTIONS & FREE TRIALS

Paid For a Subscription But Premium Content is Still Locked


Checking the Status of a Subscription
  • Go to settings to see your subscription type and status

What is the difference between a membership and subscription?
  • A Membership is for anyone who wants to list their services such as a business (studio, spa, etc) or a practitioner (traveling masseuse , instructor, coach, etc) 
  • A subscription is for clients who are looking for wellness services. 

What is the difference between a practitioner and a business membership?
  • A business will have a location and employees, such as a studio, spa or gym where you can manage instructors and multiple classes. 
  • A practitioner membership is for individuals such as yoga instructors, coaches, traveling masseuses etc. 

Using the Enforma App

Using the Enforma App

how to use the app

how to use the app

How to Log In to Your Enforma Account
  • There are several ways to log in to your EnForma account. We offer the following:
  • Phone Number and OTP (one-time password) texted to your device.
  • Sign in with Apple
  • Sign in with Google

How to Use Enforma on More Than One Device
  • Can I use EnForma on my phone AND my tablet?
  • You can absolutely access your EnForma account across your phone and tablet. We do not have a website application as of yet. 
  • Please note: EnForma subscriptions cannot be shared across multiple EnForma accounts. Once a subscription is purchased using one EnForma account, it cannot be attached to a different EnForma account.
  • You can absolutely access your EnForma account across your phone and tablet. We do not have a website application as of yet. 
  • Please note: EnForma subscriptions cannot be shared across multiple EnForma accounts. Once a subscription is purchased using one EnForma account, it cannot be attached to a different EnForma account.

How to Update the Enforma App
  • Be sure you have access to all the newest EnForma Mexico content by keeping your app up-to-date. You can update your EnForma Mexico app to the latest version by following these steps:

  • On an iPhone or iPad:
  • Search for the EnForma Mexico App in the App Store on your iPhone or iPad.
  • Once you locate the app, tap the 'Update' button on the right side to download the latest version.
  • You will see the EnForma Mexico icon on your phone turn grey, and a circle will appear showing the download/install progress.
  • Once it's complete, tap the EnForma Mexico icon to be taken to the updated app
  • Note: if you've downloaded/updated the EnForma Mexico app, but don't see the icon on your home screen, be sure to check your App Library. You can find more information about organizing your App Library on an iOS device here.

  • On an Android device:
  • Open the Google Play Store app.
  • Tap the profile icon, then 'Manage apps & device'
  • Select 'Updates available'
  • Tap 'Update All' to update all apps. For individual apps, find the specific app you want to update (in this case, EnForma Mexico) and tap 'Update'.

How can I list my services? 
  • After you sign up for a business or freelancer membership with EnForma, you will be able to list your services when signing up in your bio. You can list offerings to be booked on demand in your profile 

Where can I find my previously attended history?


How do I make announcements for my class (as a member) ? 


troubleshooting

troubleshooting

The App Isn't Working - Troubleshooting Steps


Recently Resolved Technical Issues


Daily Practice won't update


How do I cancel a booking? 
  • Click your booking and in the cancel button in the bottom right corner

FOR OTHER QUESTIONS OR
FURTHER HELP REQUIRED 
 PLEASE EMAIL ERRIN@ENFORMAMEXICO.COM
OR CALL +52 442 613 5427

Ⓒ All rights reserved. site design by blush sands creative.